Shipping Cost and Information

  • Shipping Rates – Shipping rate is based on the rate given by courier service providers and the total shipping fees will be calculated automatically during checkout according to the weight of the products that you ordered the destination country. All shipping rates are not include the import tax or sales tax charged by our country custom if applicable.

 

  • Duration Of The Delivery:-
  1. Poslaju – For Malaysia territories only, just 2 to 3 days.
  2. EMS – Asia countries, just 4 to 7 days.
  3. USA and European countries, just 6 to 10 days.
  4. DHL – Asia countries, just 2 to 4 days.
  5. USA and European countries, just 3 to 5 days.
  6. Aramex – Asia countries, just 2 to 4 days.
  7. USA and European countries, just 4 to 6 days.

You might experience some delay if the items is held by local custom, in some situation you might need contact your local custom to arrange for the custom clearance.

 

  • Product Declaration – During checkout you are allowed to choose the items that you wanted to purchase should declare under what category and also the order value. Please leave any request inside the comment box when checkout.

Return Policy

The returned goods or products will be verified together with the receipt and the goods should also present to be in a good condition. The item should be in the original condition in the original packaging . In case the good or product has been used or damaged by the customer, there will no refund for the purchase. The Vape 69 will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods or products, customer will received their refund within 3 days after the confirmation.

Please return your purchase to the following address:-

THE VAPE 69
NO. 33-1, JALAN DWITASIK 2,
BANDAR SRI PERMAISURI
56000 CHERAS
KUALA LUMPUR, MALAYSIA.

**In regards to any arrival country that banned e-cig product, it will always subject to buyers risk. Once parcel has left Malaysia, we are no longer responsible or able to tolerate with any charge back cases.
**There is no refund due to clearance issue such as confiscated by autorithies and rejected by the government of an importer’s country.
**There will be additional charges in order to reship back the orders due to rejected by customs.

Please contact us at phone number 603-9174 4444 if have any questions or doubts.