Shipping & Delivery Information

Where do you deliver and how much it cost?

We deliver currently within Malaysia only

Our delivery rates as below:

Any area within Peninsular Malaysia Flat rate RM8.00 per postage
Any area within Sabah & Sarawak Flat rate RM10.00 per postage

How long does delivery take?

Peninsular Malaysia 1 – 2 business day with exceptions on weekends and public holidays.
Sabah & Sarawak 3 – 5 business day with exceptions on weekends and public holidays.

What kind of shipping method do you offer?

Peninsular Malaysia Ninja Van , Pos Laju , DHL Express
Sabah & Sarawak Pos Laju , DHL Express

How can I get my shipping information?

Once your order has been processed and packed, we will sent you an email and through Short Message Service (SMS)  on your mobile number telephone containing a unique tracking number for you to keep track on the status of your parcel at all times. This tracking number will be sent to your registered email address and SMS. Please check your spam box / junk mail in case it’s there!

My items haven’t received yet. What should I do?

If your items have still not arrived, don’t worry. You could track the transit status of your order by click the following

Pos laju
http://poslaju.com.my/track.aspx
PosLaju customer service : +603-50399000.

Ninja Van
https://www.ninjavan.co/en-my/
Ninja Van customer service : +60111-7225600

DHL Express
http://www.dhl.com.my/en/express/tracking.html
DHL Express customer service : 1 800 888 388 (Toll free)

My order is not delivered / missing. I want a refund!

If this case happens, kindly email us your order detail information to

order@thevape69.com

Information required:

  1. Order ID number
  2. Customer’s name
  3. Customer’s contact number
  4. Customer shipping address
  5. Date of purchase

We will assist you to check the status of your parcel and claim the refund from courier The process of refund will take about 3 months.

I received my order, but one of the item missing. What should I do?

If this case happens, kindly email us your order detail information to

order@thevape69.com

Information required:

  1. Order ID number
  2. Item missing Code / SKU
  3. Customer’s name
  4. Customer’s contact number
  5. Customer shipping address
  6. Date of purchase

We will assist you to check the status of your parcel and claim the refund from courier. The process of refund will take about 3 months.